[email protected] Interview
Interview with Nigel O’Donoghue
Who are you and what do you do?I’m the Chief Commercial Officer and co-founder of Nigel Frank International, a specialist Microsoft technology recruitment firm. We help businesses find and hire tech professionals who work with Microsoft products like Microsoft Azure and Microsoft Dynamics. After graduating from Edinburgh University with an honours degree in Business and Accounting, I qualified as a Chartered Accountant with Bank of Scotland, where I gained over twelve years’ experience within the Bank of Scotland’s Treasury Services division. Then in late 2006 I co-founded Nigel Frank International in Newcastle as the Chief Financial Officer building the business and the strategy with the CEO. The business has grown dramatically around the world and had 2 private equity transactions with the latest one being with TPG in Apr-16. I took on the role of CCO in 2017 to help the business become customer-centric, and ensure our long-term goals are matched with a great customer experience. My focus is on the client management—I’m always looking to make sure we’re delivering the best service to our enterprise clients. Globally, I’m in charge of making sure our customer, candidate, and client feedback is improving day in, day out, feeding back to our sales leaders to ensure our services are being delivered at the standard we expect, and our reputation is where we want it to be.
“It’s an important thing and it’s not down to luck” Nigel O’Donoghue